Privacy Policy

Effective date: September 2026

At Kaheen, we believe travel should feel personal — and that includes the way we handle your information.

This Privacy Policy explains what personal information we may collect when you visit www.kaheen.in, contact us, request travel planning services, make a booking or otherwise interact with Kaheen, how we use that information, and the circumstances in which we may share it.

We collect only the information we reasonably need to respond to you, plan and arrange your travel, provide our services, operate our website and improve the Kaheen experience.

We do not sell or rent your personal information.

1. Information we collect

Depending on how you interact with Kaheen, we may collect information such as:

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Your name
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Email address
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Telephone or WhatsApp number
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Billing and contact information
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Travel dates and destinations
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Information about your travel preferences and requirements

Passport or other identification details where required to make a booking or provide a travel-related service

Visa or immigration information where we are assisting with a visa application

Information about your booking, travel arrangements and communications with us

Payment-related information required to process or administer a booking

You are responsible for ensuring that information you provide to us is accurate and up to date.

We do not generally require sensitive personal information simply to browse our website. Where particular information is necessary to arrange a travel service, we will request it for that specific purpose.

2. Information you provide through our website

You may choose to provide personal information when you:

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Submit an enquiry
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Request a personalised itinerary
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Contact us
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Subscribe to communications from Kaheen
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Make or enquire about a booking
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Submit information through a form on our website

Participate in an event, campaign or other Kaheen activity

We use this information to respond to your request and provide the service you have asked for.

3. Information collected automatically

When you visit our website, certain information may be collected automatically by the website and by third-party services that help us operate and understand the site.

This may include information such as:

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IP address
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Browser and device type
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Operating system
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Pages visited
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Time spent on pages
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Referring website or source
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Approximate location
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Website interactions and usage patterns
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This information may be used to understand how visitors use our website, identify technical issues, improve website performance and improve the content and experience we provide.

Where applicable, cookies and similar technologies may be used for these purposes.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to help the site function, understand website traffic and improve your experience.

Some cookies may be placed by third-party services integrated with our website, such as website analytics, embedded content or other services.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

5. How we use your information

We may use your personal information to:

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Respond to enquiries
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Prepare and personalise travel itineraries

Communicate with you about your travel plans

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Process and administer bookings
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Arrange flights, accommodation, transport, activities and other travel services

Assist with visa-related applications where requested

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Process or facilitate payments
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Send important information relating to your booking

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Provide customer support
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Handle complaints and requests
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Improve our website, services and travel offerings

Maintain business and accounting records

Meet legal, regulatory or contractual obligations

Protect the security and integrity of our business and website

We will not use your information for unrelated purposes without an appropriate basis for doing so.

6. Sharing your information

Travel arrangements often require us to share relevant personal information with third parties.

Where necessary to provide the services you request, we may share information with:

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Airlines and other transport providers
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Hotels and accommodation providers
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Local guides and experience providers
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Visa and immigration service providers or authorities

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Insurance providers where applicable
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Payment processors and financial institutions

Technology and website service providers

Other suppliers involved in fulfilling your travel arrangements

Government, regulatory or law-enforcement authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

Third-party suppliers may have their own privacy policies and terms governing how they handle your information.

7. International transfers

Travel arrangements may involve services and suppliers located outside India.

Where providing your travel services requires us to share your information with a supplier or service provider in another country, your information may therefore be transferred internationally.

We will take reasonable steps to ensure that information is handled appropriately and only shared where necessary for the relevant service, booking or legal obligation.

8. Payment information

Where you make a payment to Kaheen, payment may be processed through third-party payment providers.

We do not generally store complete payment card details ourselves.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

9. Communications from Kaheen

If you contact us, we may communicate with you by email, telephone, WhatsApp or other contact details that you have provided.

Where communications relate to an enquiry or booking, these may be necessary to provide the service you have requested.

If we send optional marketing or promotional communications, you may opt out of receiving them at any time.

We do not intend to send unsolicited marketing communications simply because you have visited our website.

10. How we protect your information

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take appropriate care when sharing personal information online or through third-party communication platforms.

11. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

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Provide our services
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Complete or administer bookings
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Maintain appropriate business and financial records

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Resolve disputes
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Comply with legal or regulatory requirements

Protect our legitimate business interests

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

12. Your choices and rights

Depending on applicable law, you may have rights in relation to the personal information we hold about you, including the ability to:

Request access to information we hold about you

Ask us to correct inaccurate or incomplete information

Request deletion of information where there is no continuing reason for us to retain it

Withdraw consent where processing is based on consent

Object to or request restriction of certain uses of your information

Opt out of optional marketing communications

Some information may need to be retained where required by law or where necessary to fulfil a contractual or legitimate business obligation.

To exercise an applicable right or ask a question about how we handle your information, please contact us using the details provided below.

13. Third-party websites and services

Our website may contain links to third-party websites, booking platforms, social media platforms or other services.

If you follow a link to another website or use a third-party service, that service will have its own privacy policy and terms.

Kaheen is not responsible for the privacy practices of third-party websites or services that we do not control.

14. Children's information

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children through our website without appropriate involvement or consent from a parent or legal guardian.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review the situation.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or the way we handle personal information.

The updated version will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

16. Contact us

If you have questions about this Privacy Policy, the personal information we hold about you, or how your information is used, please contact Kaheen through the contact details provided on our website.

Kaheen
Website:www.kaheen.in

Privacy Policy — Version 1.0
Effective September 2026